Who we are
www.billbaber.com is operated by Bill Baber York LLP trading as Bill Baber Knitwear, registered in Scotland SO 302924. Our registered address is 66 Grassmarket, Edinburgh, EH1 2JR. We can be contacted by email at firstname.lastname@example.org or by phone on +44(0)131 225 3249. We are not currently VAT registered.
Right to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation or the return of the goods.
You will not have any right to cancel a purchase for the supply of any goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
All notices you send us must be sent to the contact details on this site www.billbaber.com. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, Bill Baber York LLP, trading as Bill Baber Knitwear.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a user’s computer or device.
What Data do we collect about you
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
- Identity Data – may include your first name, last name and username
- Contact Data – may include your billing address, delivery/shipping address, email address and telephone numbers
- Financial Data – may include your bank account and payment card details.
- Transaction Data – may include details about payments between us and other details of purchases made by you
- Technical Data – may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
- Profile Data – may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data – may include information about how you use our website, products and services
- Marketing and Communications Data – may include your preferences in receiving marketing communications from us and our third parties and your communication preferences
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Lawful basis: Contract
We process your information in the following ways: Your data is processed in our customer relationship management (CRM) systems, on our website servers, and within our payment processing systems. We also download your data to deliver orders, and to manage payments and refunds. We may store a hard copy of your postage details for up to 2 years after your order is created.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms. Unless you ask us not to, we will store your data within our CRM and payment systems indefinitely, so that we can maintain our relationship with you. Hard copies are destroyed within 2 years of the date of your order.
Lawful basis: Legal obligation
The reason we use this basis: We process information about our financial transactions with you in order to meet our legal obligations to provide annual accounts to Companies House and HMRC.
We process your information in the following ways: Your data is stored within our payment processing systems. Your data is also processed offline through our accounting software to create our annual accounts. Data about payments is only shared in aggregate, and you cannot be identified from these records.
Data retention period: We are required to maintain records of our transactions for at least 6 years, and these may include your personal data.
Lawful basis: Legitimate interests
The reason we use this basis: We process your personal data for our legitimate interests to:
- Keep our records updated
- Study how our customers use our products and services
- Develop our products and grow our business
- Monitor our performance and improve our services
- Run our business and our internal administration and IT services
- Inform our marketing strategy
- Keep our website updated and relevant
- Safeguard our business against any future legal activity
- Provide you with newsletters and marketing emails if you have asked for them.
We process your information in the following ways: Your data is stored within our customer relationship management (CRM) systems, on our webservers, and within our payment processing systems. Your data may be stored within our cloud-based file management system, downloaded and stored on our secure devices. Hard copies of some postage details are kept within our secure office.
Data retention period: Unless you ask us not to, digital records of your personal data maybe stored, online or offline, indefinitely. Hard copies of your postage details are kept for up to 2 years.
Sharing your information
We share your data with a small number of companies for data processing purposes and to ensure your package is delivered safely. If you ask us to, we may share your personal details with local resellers in other regions.
Please ask us if you require a full list of the organisations with whom we share your data.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We share your data with a small number industry-leading service companies to provide you with the best possible service when you buy from us. These include DHL, MailChimp, PayPal, and Google. Many of these operate outside of the European Economic Area (EEA).
Please ask us if you require a full list of the organisations with whom we share your data.
Your individual rights
Under the GDPR your rights are as follows. You can read about your rights in detail on the ICO website;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Cookies & monitoring
- Strictly necessary cookies – These are cookies that are essential to the operation of our website.
- Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information.
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.
These terms and conditions shall be governed by and construed in accordance with Scots law and any disputes that may arise will be subject to the exclusive jurisdiction of the Scottish courts.