Frequently Asked Questions

Delivery


Our delivery rates:

  • UK (3 – 5 days) £5.00
  • We also offer a free pick up in store – but you’ll need to give us 2 days to have it ready, call +44 (0)131 225 3249 if you want to check whether we have your item in stock before you come in.
  • Europe inc. Ireland (5 – 7 days) £11.50*
  • USA & Canada  (7 – 10 days) £12.50*
  • Australia & New Zealand (7 – 10 days) £15.00*
  • Rest of the world (7 – 10 days) £20.00*

*+ £3.00 for each additional item after the first

We ship using the Royal Mail or their Parcel Force service. These parcels are handed over to partner delivery agents for any international delivery. For a list of specific exclusions please visit their website www.royalmail.com. If you are not covered by their service, then we may be able to seek an alternative method of delivery, please get in touch and ask if you are not sure.

At checkout you will be asked to select your preferred method of shipping and the relevant cost will be added to your shopping basket.

We endeavour to ship every order within 2 working days, in some cases this may not be possible and we will notify you by email. We provide tracking numbers for all parcels and monitor them on a weekly basis. If you are concerned about the progress of an order please contact us.

When you place your order you will see delivery time estimates. We monitor and update this estimate through the year. In some cases your parcel may be delayed.

We will do all we can to resolve any late deliveries and may send a replacement or a refund if we deem it necessary.

If you have a specific delivery date that you require then please get in contact and we may be able to offer an express delivery option at an additional charge.

Each November we publish our last shipping dates for Christmas deliveries and we will do all we can to ensure your parcels arrive in good time, we would recommend you order early as Christmas is a very busy time for the postal service.

Sizing


Please see our Size Guide for guidance on ordering the correct size from us.

We know that everyone has a different idea about their sizing and it would be impossible to cover everything on these pages so if you have any questions at all simply drop us an email or give us a call.

Ordering


We accept American Express, Visa, Maestro, Delta and MasterCard using PayPal.

You can pay for your order with these credit or debit cards without having to register for a PayPal account. If you do have an account already then you can of course use it.

PayPal is an internationally recognised secure system used by many of the world’s top online retailers.

Please see our Size Guide for guidance on ordering the correct size from us.

We know that everyone has a different idea about their sizing and it would be impossible to cover everything on these pages so if you have any questions at all simply drop us an email or give us a call.

We supply stores in many countries around the world. They are of all different types and each one has a unique selection of our styles. We cannot guarantee that on your visit they will have a wide range of our knitwear, they may be out of stock entirely. We suggest you contact them in advance of your visit and enquire, or ask us and we will get on contact for you. Alternatively, you can order from our own website, we ship worldwide.

We supply stores all over the world and each store is responsible for its own pricing, we endeavour to supply garments to them at a very competitive price so they can pass them on to you at a reasonable rate. In many cases they have local taxes and import duties to take into account.

Our shop in Edinburgh is the factory store, many of our garments are made right there and the prices in store reflect that. The online catalogue contains items which are made to order and shipped to your home address, we have to charge a little extra for that service.

Yes, simply contact us and we can handle your order over the telephone, or send us an email and we can do it that way instead. We can take card details over the phone or organise an alternative method of payment.

No, we often photograph outfits made up of two or more styles, these are for illustrative purposes only and when you place your order you will only receive the items as detailed in the product description. If you would like to order the accessories then please email us and we will endeavour to assist you in your purchase.

Returns & Repairs


We want you to be delighted with your purchases and work very hard to ensure you are completely satisfied with every aspect of your order. If for any reason you are not happy with your purchases or the way in which we have handled your order, then we ask you to please get in contact as soon as possible and we will do all we can to make it right.

If you wish to return an item, we ask that you do so as a matter of urgency, such that we can organise a refund or replacement as soon as possible. Send us an email to info@billbaber.com, or phone us in the workshop on +44 (0) 131 225 3249 and let us know you wish to send the item or items back.

Unless otherwise stated, please return all items to Bill Baber Knitwear, 66 Grassmarket, Edinburgh, EH1 2JR, UK.

If you are planning to mail back to us from a non UK address, please let us know first as there may be some arrangements required to avoid any international duty payments, we may also have a return address within your country you could use. If you can return any labels or packaging material that would be appreciated.

Upon receipt of the returns we will let you know that we have them safely in hand and will make arrangements for a refund, repair or replacement as requested.

Please read our full terms & conditions for more details.

Care Guide


Unless otherwise stated in the item description, all of our garments will machine wash up to 30 degrees on a normal cycle. You can use a delicate or hand wash setting if you have them. They will normally spin dry gently as part of the cycle but do not tumble dry them as this uses too much heat.

When mostly dry lay them on the ironing table and press them flat with the iron, use steam as the dry iron will not have much effect.

When you are pressing them you can change the shape a bit, flare the hem or pull the body to narrow it at the waist. They will generally stay as you press them until you wash again. Put a new crease on the lapels or other styling features wherever you like.

Some of our customers like to hand wash our garments which is fine, simply follow the steps as below for the Orkney jacket.

If a garment has been in storage for a while give it a steam-press just to freshen it up before wearing it.

The Orkney Jacket which is an all linen style, is a loose structure fabric so best to wash it by hand. Squeeze warm soapy water through it in a basin, rinse it and then dry it flat. When you have it dry, press it flat with a steam iron. Use the steam to restore the crease for the plaquettes, and to flatten down the edges.

If you have any questions, then give us a call or drop us an email and we will try our best to help.

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